Terms & Conditions
Last Updated: October 21, 2025
Agreement and Legal Terms
We are Metasset Co., Ltd., doing business under the name RoamFi (hereinafter referred to as the “Company,” “we,” or “our”), registered at Room 2401-16, 24/F, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Kowloon, Hong Kong, VAT number EIN 3244409.
We provide a variety of services, products, websites, and mobile applications (collectively, the “Services”), including data access packages (such as RoamFi FLEX, RoamFi FIX), eSIM, as well as other technologies and products that provide internet connectivity while traveling. For more details about the Services, please refer to our website, documentation, and policies.
This Terms of Service (hereinafter referred to as the “Legal Terms” or “Agreement”) applies to your access to and use of our Services.
If you do not agree to all of this Agreement, you are prohibited from accessing or using the Services, and you must immediately cease all access and use.
We reserve the right to update or modify this Agreement at any time, without prior notice (unless applicable law requires minimum notice). The updated Agreement shall take effect immediately upon publication (or within the shortest legally permitted period). If you continue to use the Services after being notified of updated terms, you are deemed to have accepted and agreed to be bound by the updated terms.
These Services are only available to users 18 years of age or older. Individuals under 18 are not permitted to use or register for the Services.
Important Notice: This Agreement is a legal contract between you and the Company. It includes limitations of liability and remedies, waivers of class actions and jury trials, automatic renewal clauses, and other terms that may limit your rights. Please read carefully.
Our Services
Our Services are available in more than 180 countries worldwide, with specific applicable coverage published on our website and subject to future adjustments.
However, the Services are not designed for or distributed to any jurisdiction where such use would violate local laws or regulations, or where it would require us to undertake registration or government licensing obligations. If users choose to access or use the Services in such jurisdictions, it shall be solely at their own discretion and their full responsibility to comply with local laws and regulations (to the extent applicable to the Services or related information).
Furthermore, the Services are not designed to meet compliance requirements of specific industries (such as healthcare, finance, or other sensitive or regulated data sectors).
The Services are not intended for emergency use, and users should not rely on them as the sole means of handling emergency or life-threatening situations.
Intellectual Property
We are the owner or licensee of the Services and related intellectual property, including all source code, databases, functions, software, website design, audio, video, text, photos, and graphics (collectively, “RoamFi Intellectual Property”), as well as the trademarks, service marks, and logos contained therein (collectively, the “Marks”).
RoamFi Intellectual Property and Marks are protected by copyright law, trademark law, and other intellectual property and unfair competition laws and treaties in Hong Kong and worldwide.
RoamFi Intellectual Property and Marks are provided “as is” solely for your personal, non-commercial use in connection with the Services. Subject to other provisions in this Agreement, we grant you a non-transferable, non-exclusive, worldwide, limited right to access and use the Services (including RoamFi Intellectual Property) for personal purposes in accordance with our documentation and policies. You may only use the Services for lawful purposes and in compliance with these Terms.
Your Use of the Services
By accessing the Services, you represent and warrant that:
You are legally permitted to use and access the Services;
Any data processing or transmission related to such use is your sole responsibility;
You bear full responsibility for your access to, selection of, and use of the Services.
Modifications, Interruptions, and Corrections
We reserve the right at any time, for any reason, to change, modify, suspend, or remove the Services and related content at our sole discretion, without notice to you and without liability to you or any third party.
We are under no obligation to update any information contained in the Services.
We can not guarantee that the Services will always be available. Our Services, suppliers, or partners may cause interruptions, delays, or errors due to hardware, software, or other issues, or due to maintenance needs. You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services.
These Terms should not be interpreted as obligating us to maintain or support the Services beyond our current policies, or to provide any fixes, updates, or releases.
The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, availability, or other information. We reserve the right to correct such errors, inaccuracies, or omissions at any time and to modify or update related information without prior notice.
User Representations and Data, Information, and Content
You represent and warrant that:
All registration and other information you submit is true, accurate, current, and complete;
You will maintain the accuracy of such information and promptly update it as necessary;
You have legal capacity and agree to comply with these Terms;
You are not a minor in your jurisdiction of residence;
You will not access the Services through automated or non-human means (e.g., bots, scripts);
You will not use the Services for any illegal or unauthorized purpose or violate any acceptable use policy;
Your use of the Services and transmission/processing of any data or content does not violate applicable laws, regulations, or third-party rights.
If any information you provide is untrue, inaccurate, not current, incomplete, or violates laws/regulations or third-party rights, we have the right to suspend or terminate your account and deny you current or future use of the Services.
You may not upload, post, or transmit any content that:
infringes on our or a third party’s ownership, privacy, publicity, or intellectual property rights;
is obscene, defamatory, threatening, harassing, abusive, hateful, or harmful;
violates applicable laws/regulations;
jeopardizes account or Service security;
promotes or displays pornography, violence, racial hatred, discrimination against individuals, groups, or organizations, vulgar language, illegal drugs, or related paraphernalia.
We reserve the right (but not the obligation) to pre-screen, review, tag, filter, modify, reject, or remove any content from the Services. You understand and expressly acknowledge that while using the Services, you may encounter content that is offensive, indecent, or objectionable, and we accept no liability for such.
You hereby grant us and our contractors, representatives, and agents the right and license to access, store, process, and use any data, information, or content you provide for the purposes of fulfilling obligations, providing the Services, and exercising the rights set forth in these Terms.
To the extent permitted by law, we may monitor your use of the Services and use or develop your data, information, and content in aggregated or anonymized form for statistics, performance analysis, service optimization, new product or service development, and artificial intelligence or machine learning. We retain the sole and exclusive intellectual property rights in such aggregated/anonymized information, AI/ML results, and any resulting improvements, new products, or services.
User Registration
You may be required to register in order to use the Services. You agree to keep your password confidential and are responsible for all activities that occur under your account and password. We reserve the right, at our sole discretion, to delete, reclaim, or change the username you choose.
Purchases and Payment
Certain Services may be purchased through the packages or plans described on our website or in our documentation. Such Services may include credits or rights to access or use the Services under certain time periods or conditions (for example, a number of days or data usage).
Service packages, rights, fees, and credits are not exchangeable for cash, non-refundable, and non-cancellable, unless otherwise provided in these Terms, our policies, or required by applicable laws or regulations.
As you use the Services, your account balance will decrease based on usage. Some service plans may include maximum usage within a specified time (e.g., up to xx days or xx GB within 12 months), with fees prepaid or recurring. If you do not use the maximum allowance, there will be no refund.
Depending on the specific Services you purchase, unused allowances may or may not carry over to the next period.
Service plans include but are not limited to:
RoamFi FLEX: usable in any supported country, billed by specified days and/or data.
RoamFi FIX: valid for a specified period starting from purchase or activation (e.g., 30 days from activation), with unused allowances expiring.
And other Services or packages we may offer from time to time.
Our Service plans are further described. You should carefully select the plan suitable for you. If you do not fully use your purchased allowance, you will generally not receive a refund unless otherwise explicitly stated or required by law. Some packages remain valid long-term, as described in the plan.
If you do not use your Service plan for an extended period (e.g., 12 months, or another period determined by RoamFi), your account may be marked as “inactive.” You may reactivate it under these Terms and policies through the methods we provide.
We accept the following payment methods (subject to change or processing via third-party platforms):
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
You agree to provide accurate, complete, and up-to-date payment and account information and to promptly update it when necessary (including email, payment method, and card expiration date), so that we can complete transactions and contact you when needed.
The terms of use related to your payment method are separately agreed between you and the payment service provider (such as your issuing bank or third-party platform). You should determine your related rights and obligations under that agreement, not under these Terms.
All prices are exclusive of taxes. You are responsible for all sales tax, VAT, or other taxes incurred in connection with your use of the Services or transactions (excluding our U.S. income tax). We may collect applicable taxes at the time of payment processing.
We may change service plans, prices, and terms at any time. All payments are denominated in U.S. dollars and are non-refundable and non-cancellable unless otherwise specified.
You agree to pay all fees required for valid orders (including shipping, handling, or taxes), and you authorize us to directly charge your selected payment method.
If your order involves recurring or renewal charges, you agree that we may automatically charge at each cycle or renewal until you cancel. You may cancel future renewals in accordance with these Terms, our website instructions, or by contacting us.
We reserve the right to correct any errors in service plans, pricing, or fees even if payment has been requested or received.
We reserve the right to refuse any activation request or order, and we may also limit or cancel purchases per customer, per account, per payment method, or per address. We may also limit or reject orders that we believe are from dealers, resellers, or distributors.
Promotional Rewards
We may from time to time provide promotional rewards, discounts, credits, or tokens (“Rewards”) to offset part of the cost of service plans or transactions.
Rewards are not exchangeable for cash and are non-refundable.
Refund Policy
All transactions are final and non-refundable unless otherwise specified in these Terms or required by law.
Disclaimer
The Services are provided on an “as is” and “as available” basis. You agree that your use of the Services is entirely at your own risk. To the maximum extent permitted by law, we disclaim any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee or represent the accuracy or completeness of the Services and accept no liability for:
errors, omissions, or inaccuracies in content;
personal injury or property damage resulting from the use of the Services;
unauthorized access to or use of our Services and/or any data, including personal or financial information;
interruptions or termination of transmissions;
viruses, trojans, or similar programs transmitted by third parties through the Services;
any errors, omissions, or losses caused by data loss or corruption.
We do not warrant, endorse, or assume responsibility for any third-party products or services provided or advertised through the Services or linked websites, and we are not a party to nor responsible for any transaction between you and third-party providers.
As with any environment in which you purchase products or services, you should exercise caution and sound judgment.
Limitation of Liability
In no event shall we, our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages (including lost profits, lost revenue, lost data, or other losses) arising from your use of the Services, even if we have been advised of the possibility of such damages.
Notwithstanding anything to the contrary, our total liability to you (regardless of cause or form of action) shall always be limited to the amount you paid us in the six (6) months prior to the event giving rise to liability. This is a total limit, not per incident.
Certain Hong Kong and international laws do not allow limitations on implied warranties or exclusions or limitations of certain damages. If such laws apply to you, some of the above disclaimers or limitations may not apply, and you may have additional rights.
For example, nothing in these Terms shall limit Hong Kong consumers’ rights under the Consumer Goods Safety Ordinance (Cap. 456), Sale of Goods Ordinance (Cap. 26), Control of Exemption Clauses Ordinance (Cap. 71), or other consumer protection laws.
Indemnification
You agree to defend, indemnify, and hold harmless us, our subsidiaries, affiliates, officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees and expenses) made by any third party due to or arising from:
your access to or use of the Services (unless caused by our intentional misconduct or gross negligence in providing the Services);
your violation of these Terms (including your representations and warranties hereunder);
your data, information, or content (including infringement of third-party intellectual property or privacy rights);
any harmful conduct by you toward other users connected via the Services.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense. We will use reasonable efforts to notify you of any such claim, suit, or proceeding upon becoming aware of it.
Electronic Communications, Transactions, and Signatures
Accessing or using the Services, sending us emails, and filling out online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications provided via email or the Services satisfy any legal requirement for written form.
You hereby consent to the use of electronic signatures, electronic contracts, electronic orders, and other electronic records, and agree that we may deliver notices, policies, and transaction records electronically. You waive any rights under any jurisdiction that require an original signature, non-electronic records, or non-electronic payments.
Miscellaneous
These Terms, any supplemental terms we publish for specific service plans or Rewards, and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us.
Our failure to exercise or enforce any right or provision shall not constitute a waiver of that right or provision.
These Terms are valid to the maximum extent permitted by law. We may assign or delegate our rights and obligations under these Terms at any time.
We are not liable for delays or failures to perform due to causes beyond our reasonable control.
If any provision of these Terms is found illegal, invalid, or unenforceable, that provision shall be severable and modified to reflect the parties’ original intent as closely as possible within the law, without affecting the validity of the remaining provisions.
These Terms do not create a joint venture, partnership, employment, or agency relationship between you and us.
You agree not to contest these Terms due to their electronic form or lack of signature.
Contact Us
For issues, concerns, or complaints related to the Services, or for further information, please contact us at:
Metasset Co., Ltd. Room 44, 5/F, Block F, Cyberport 3 100 Cyberport Road, Hong Kong Tel: +852 54163686 Email: [email protected]
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